About the Role
The General Virtual Assistant provides administrative and compliance support to ensure smooth day-to-day operations. This role involves managing documentation, conducting audits, maintaining accurate records, and supporting compliance and data management processes. The ideal candidate is detail-oriented, organized, and capable of working independently in a dynamic environment.
Key Responsibilities:
Email Management
- Monitor and manage incoming emails and ensure timely responses or appropriate follow-up.
Filing and Documentation
- Upload and maintain documentation in relevant systems and folders.
- Ensure filing systems are well-organized and compliant with record-keeping and confidentiality requirements.
Auditing and Compliance
- Conduct periodic audits of systems and records to ensure accuracy, completeness, and compliance with company standards.
- Check and follow up on compliance documentation to ensure all required materials are current and submitted on time.
- Review NDIS policies and guidelines, monitor regulatory changes, and communicate updates to relevant staff.
- Identify areas for improvement and collaborate with stakeholders to ensure updates are implemented effectively.
Spreadsheet and Data Management
- Create, update, and manage spreadsheets for tracking operational, financial, or compliance data.
- Perform accurate and timely data entry into databases or electronic systems.
Other Related Tasks
- Provide administrative and operational support to ensure seamless coordination between teams.
- Assist in preparing reports, presentations, or summaries as required.
- Participate in team meetings, training sessions, and other organizational activities as needed.
- Perform other related tasks that may be assigned from time to time to support the overall efficiency and success of the team
Qualifications:
- At least 1–2 years of experience in an administrative or virtual assistant role.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office or Google Workspace, particularly Excel/Sheets.
- High attention to detail and accuracy in data handling and documentation.
- Ability to work independently with minimal supervision.
- Good written and verbal communication skills.
- Familiarity with compliance or record management processes is an advantage.