Open to Fresh Graduates or Candidates with Up to 1 Year Experience
We are looking for a proactive and reliable
After-Hours On-Call Support Officer
to provide operational support outside regular business hours.
This role is ideal for fresh graduates or those with
at least 1 year of experience in administrative support,
customer service, or workforce/operations coordination.
Key Responsibilities
- After-Hours Support & Escalation
- Serve as the primary point of contact during after-hours, weekends, and holidays.
- Manage urgent requests and escalate critical concerns following established protocols.
- Ensure timely communication with internal teams, clients, and stakeholders.
- Roster Management
- Monitor daily rosters and ensure adequate workforce coverage.
- Update schedules as needed and coordinate with staff for any changes.
- Handle last-minute adjustments and ensure seamless shift continuity.
- Cancellation & Backfill Coordination
- Manage cancellations in real time and arrange suitable backfill staff.
- Communicate updates to relevant teams, clients, and affected personnel.
- Keep accurate logs of all changes and actions taken.
- Leave Management
- Process leave requests and ensure roster impact is properly managed.
- Coordinate with managers to approve or adjust schedules when necessary.
- Reporting & Documentation
- Prepare end-of-shift reports detailing incidents, actions taken, and pending items.
- Maintain accurate records of staffing changes, escalations, and support logs.
- Provide insights or recommended improvements based on recurring issues.
Qualifications
- Open to fresh graduates; experience in support, customer service, or admin roles is an advantage.
- Excellent communication and problem-solving skills.
- Ability to work independently and make decisions under pressure.
- Strong attention to detail and good documentation skills.
- Willing to work after-hours, weekends, holidays, and on-call shifts.
Preferred Skills
- Basic knowledge of workforce management or scheduling (advantage, not required).
- Proficiency in MS Office / Google Workspace.
- Ability to multitask and prioritize urgent tasks.